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WPCNR WEATHER SCOOP. By John F. Bailey. July 24, 2006, UPDATED JULY 25, 2006 5:35 P.M. In a reversal of yesterday’s policy, the Media Relations Office of Con Edison reports to WPCNR that citizens who were knocked off line only by Con Edision equipment failure (not BY wind-related damage) can file for refunds for food spoilage by downloading a Claims form on the Con Ed website at www.coned.com. Persons not having a computer can call 1-800-75CONED and speak to a customer service representative to get a form mailed out to them, (however, be prepared to go through the voice mail selections for what appears to be at least 5 minutes).
Westchester Residents or Commercial customers suffering equipment damage can file for $350 in food spoilage payments without receipts. If power failure was due to trees falling on wires, your outage is not eligible for food spoilage reimbursement.
If you wish to mail a request for a form, mail it to Con Edison, Claims Department, PO Box 801 New York NY 10276, the representative WPCNR spoke to reports.
Asked if Claims Forms were automatically going to be sent with White Plains residents’ next bills, the representative did not know at this time.
WPCNR also learned that claims forms were available at the Con Edison “Command Center”
in White Plains last week. However, the representative speaking to WPCNR said that “Command Center” in White Plains is now closed. At no time last week was WPCNR informed by the city or the county where the Con Edison “Command Center” was.
The representative said that the Claims Form can be drawn up by going on the www.coned.com website, clicking on my account and going down the “drop down” menu to Claims, clicking on claims and clicking on either the “Residential” or “Commercial” Claims forms.