ALTICE 911 PHONELINE OPERATING IN WHITE PLAINS, WHITE PLAINS POLICE REPORT. ALTICE NEWS12 SAYS ALL SERVICE HAS BEEN RESTORED. DOES NOT REPORT ON 911 STATUS OR REASONS FOR THE OUTAGE SATURDAY MORNING UNTIL 11:10 AM SAYS IT HAS BEEN RESTORED. BUT AS OF LATE SATURDAY AFTERNOON, HUNDREDS STILL REPORTING NO INTERNET ACROSS TRI-STATE AREA ACCORDING TO WINS AND WCBS RADIO. NO FURTHER ANNOUNCEMENTS FROM COUNTY OR ALTICE.

WPCNR POLICE GAZETTE. September 7, 2019 UPDATED. SECOND UPDATE 5:45 PM:

SATURDAY AFTERNOON, DESPITE NEWS12 REPORT THAT SERVICE HAS BEEN RESTORED, WINS RADIO AND WCBS RADIO ARE REPORTING ON THEIR WEBSITES, AN UNDETERMINED NUMBERS OF CUSTOMERS ARE WITHOUT INTERNET, DESPITE NEWS 12 REPORT THIS MORNING OF SERVICE OR SERVICES WERE RESTORED, WITH NO DETAILS.

WPCNR HAS LEARNED FROM PERSONS IN THE BRONX AND WESTCHESTER EXPERIENCED CELL PHONE LOSS TOO, IN ADDITION TO THE 911 SERVICE PROBLEM, THE TELEVISION OUTAGE AND APPARENTLY THE INTERNET. THE PROBLEM FIRST CAME TO ATTENTION WHEN CUSTOMERS CALLED POLICE STATIONS IN CONNECTICUT COMPLAINING THEY DID NOT HAVE TELEVISION SERVICE.

AT 11:15 Saturday morning on Channel 12,, Altice News12 announced that 911 service has been restored but did not state the reason for the outage. The 15-second announcement by Jackie Lucas was apparently the first mention  this morning on the 24-hour newschannel of the massive 911 outage across three states, 

New York Connecticut and New Jersey.  

APPARENTLY AS OF 6 PM COMPLETE RESTORATION HAS NOT 

HAPPENED. A RESIDENT OF YONKERS SAID WITHIN THE HOUR THEY NEITHER HAVE TELEVISION OR CELLPHONE SERVICE.

Jackie Lucas on News12 reporting 911 service is restored Saturday morning at 11:15 A.M

Friday evening, Altice Optimum 911 service went out to “multiple local police departments,” according to Westchester County.

White Plains Police Saturday morning confirmed to WPCNR that White Plains residents could call 911 in White Plains because it is currently working.

“The outage” affected 10,000 customers in Connecticut Altice Optimum televsion services, as well as as Altice Cablevision customers receiving Altice cable programming in White Plains, throughout Westchester, and Altice Customers in New Jersey.

Catherine Cioffi, Director of Communications for Westchester County told WPCNR Saturday morning that county 911 service never went down, but she could not speak for Altice as to whether all Altice 911 service has been restored to communities that lost 911.

Ms. Cioffi was asked by WPCNR if the county has learned the cause of the tri-state outage but the county has not responded as of 6 PM Saturday evening.

As of 11 A.M. Saturday morning, WPCNR had seen or heard no coverage reports or interviews on News 12 Altice Westchester on Altice Cablevision about the massive failure or what 911 services in communities have been restored to emergency services this morning and what communities have been restored.

Connecticut customers are outraged that their News12 services have not reported this Altice malfunction and resultant security failure of the 911 system not to mention how many 911 communities served by Altice are back in operation or the cause.

At 10:46 P.M. Friday night Westchester County announced:

“The County is aware of a large outage on Altice networks.

This outage is impacting emergency phone service at multiple local police departments in the County, along with many customers.  We are in communication with Altice, and are closely monitoring the situation. The County Police administrative lines are down but 9-1-1 is working.  If you need to call 9-1-1 you can call from your cellphone as your landline might have a dial-tone but might not be operational. We will continue to bring you updates as they come in.”

WPCNR also noted that Altice television service had also disappeared across the spectrum. Saturday morning as of 10:30 A.M., television service is restored on Altice in White Plains.

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